Looking for bug tracking software for your company? This is the right place to be!
The use of software or web-based services in the daily operations of businesses has become increasingly popular in the last decade. This has also resulted in the increase of bugs and issues in the software.
A bug, in the context of software, is an error, defect, or fault that you find in an application, which causes it to produce incorrect or invalid results. It basically prevents your software from functioning as it should.
And just like the creepy crawlies in your garden, a bug in software is also highly undesirable. It can cost your time, effort, money, and reputation, which is why detecting them early on in the development process is extremely crucial.
This can be easily done with the help of bug tracking software. They help you detect bugs and resolve them as quickly as possible.
That’s why, in this blog, we have compiled for you a list of some of the best bug tracking software available in the market! But before, we get down to that, let’s learn what exactly a bug tracking software is.
Ready to get started?
What is a Bug Tracking Software?
First off, let’s try to understand what bug tracking is. It is a process of monitoring and capturing errors or bugs or issues found during software testing, assessing their impact, determining their causes, and fixing them.
A bug tracking software is software that monitors, tracks, records, reports, and resolves bugs that a user encounters during the development of a software or a project.
This software allows teams to separate the bugs from the regular tasks, prioritize them appropriately, and finally resolve them. They help centralize and standardize the issue management processes.
A bug tracking software usually has a dashboard that triggers email notifications each time a bug is created. It prioritizes them according to the severity of the bugs and then assigns them to the testers for them to be solved.
Now that you know what exactly a bug tracking software is and what it does, you may be wondering why exactly you need them. Let’s find out!
Why Do You Need a Bug Tracking Software?
A bug tracking software:
1. Offers a Centralized Location
A bug tracking software provides a centralized platform for monitoring, reporting, and tracking bugs and defects. This allows you to keep track of who reported the bug, what priority level it was, who fixed the bug, and how long it took to fix.
The centralization and automation of requests and resolutions add structure and help improve the organization of the workflow.
2. Prevents Disruption
By using bug tracking software, you can detect issues or bugs earlier, analyze them, and get insightful reports about the defect trends. This will help you understand how the pattern of defects works and can be used refer in the future to take precautions and prevent them from happening again.
Additionally, it reduces the effort spent on minor bugs and always be prepared for potential threats, thus preventing any sort of disruption in the development of your product.
3. Improves Performance
With bug tracking software, you can easily categorize a bug as low priority, high priority, or critical and determine the severity of its impact. This can help you decide which bugs require more attention and focus your time and effort on them.
Moreover, this software helps assign bugs, set due dates, keep track of the progress, and display bottlenecks, if any, thereby increasing efficiency and improving the overall performance.
4. Provides Smoother Product Experience
The main purpose of bug tracking software is to find, track, resolve bugs. It also ensures that it brings together product development and quality assurance to help deliver a product that has little to no bugs in them. This enables a smoother product experience. Therefore, the more bugs a bug tracker fixes, the smoother the product experience becomes.
In short, bug tracking software keeps errors at bay, improves performance, and provides a smoother product experience for everyone involved!
Now that you how important bug tracking software is, let’s a look at some of the best ones available in the market!
List of Bug Tracking Software
Starting off, we have BugHerd, a simple and visual bug tracking software that enables you to report bugs, manage communication, and store feedback in one central place.
BugHerd allows you to add the bugs or issues in the Kanban-style task board where your team can comment, manage and assign any tasks. The feedback is automatically added to the Kanban board. It also helps capture screenshots, video, and info such as screen resolution, browser, OS, CSS selector data, and more.
BugHerd is mobile-friendly and integrates with various platforms, such as WordPress, Slack, GitHub, etc. It is known for its visual simplicity and intuitiveness and is especially popular with non-technical users.
- BugHerd costs $39/month
Originally developed by Mozilla, Bugzilla is an open-sourced, web-based bug tracking software that allows you to keep track of the bugs and issues related to your product.
Bugzilla is minimalistic, however, it offers an advanced search system that allows you to make any type of searches, such as time-based or priority-based searches. It also has a comprehensive reporting system that generates automated scheduled reports and charts.
With Bugzilla’s time-tracking feature, you can track and determine the time required for fixing a bug and even set a deadline for it to be fixed. Furthermore, Bugzilla ensures safety with its built-in, product-based authentication and security system.
- Bugzilla is free to use
Are you a software developer looking for bug tracking software? Then Backlog is an excellent option for you. It is an all-in-one project management software that comes with bug and issue tracking solutions.
Backlog allows you to capture and document the bugs or issues, then categorize them, then assign them to a team, track their updates, and finally share the resolutions within the system. It also helps manage IT projects with features such as sub-tasking, Git and SVN repositories, Kanban boards, Gantt charts, Wiki’s, IP access control, and more.
Although it is aimed at software developers, Backlog has a highly intuitive user interface that is easy for anyone to learn. It is available as a self-hosted solution and as a SaaS solution that is suitable for teams of all sizes. What’s more? It comes with pre-built integrations with Jira, Google Sheets, Typetalk, Cacoo, Redmine, and more.
- Free version available
- Paid plans start at $35/month
If simplicity and ease of use is what you’re looking for, then look no further than Mantis Bug Tracker. It is an open-sourced, web-based bug tracking software that uses a dashboard-based interface to report and view bugs.
Mantis Bug Tracker uses its interactive tracking database to submit, update, and edit bug reports. It allows you to give information such as title, description, priority, severity, and more. It also lets you upload and attach images and other files to the bug reports.
This software has a live timeline panel that provides you with the most recent updates and actions as they happen. It sends email notifications to inform about new issue logs, resolutions, and progress. What’s more? Mantis BT is written in PHP and is available in 49 different languages.
- Free plan available
- Price starts from $4.95/month
Zoho Bug Tracker is an online bug tracking software that enables you to record and track bugs based on severity, due date, and custom-set statuses and fields. It is simple, fast, and scalable.
With Zoho Bug Tracker, you can track the life cycle of bugs from beginning to closure. It can monitor bugs, trigger announcements, automate reminders and notifications, and automatically set priorities.
Zoho’s reporting features allow you to keep track of all the logged and resolved bugs. It also sends email notifications to inform about the creation of bugs and their updates.
Zoho seamlessly integrates with multiple apps such as Dropbox, Google Drive, JIRA, GitHub, Crashlytics, Bitbucket, and more.
- Offers a freemium plan for up to 3 users for 2 projects
- Zoho Bug Tracker costs from about $4/user/month
Developed by Atlassian, Jira is one of the world’s oldest bug and issue tracking software. It allows you to identify, capture, track, resolve and report on bugs throughout your entire development process.
You can report issues by creating and submitting them on Jira or importing it from various sources such as CSV, Excel, or other bug tracking tools like Redmine or Bugzilla. It also lets you prioritize bugs by dragging and dropping them in your team’s to-do column.
Jira lets you communicate plans and map out your bug tracking workflow with roadmaps and notifies your team members when the bug’s status changes from backlog to done. What’s more? Jira allows you to screenshot identified software bugs or defects.
- Free plan available
- Paid plans start at $7/user/ month
Up next, we have DoneDone, a lightweight, collaborative bug tracking software that efficiently tracks bugs and resolves them. It has a sleek, centralized dashboard that allows all team members to seamlessly log issues and manage them.
DoneDone provides you a clear overview of all your issues and bugs by dividing them into groups, priority, status, due dates, and more. Its ‘Mailboxes’ feature simplifies internal communications and allows you to assign, collaborate on, and resolve bugs all types of bugs with ease. It also lets track notifications from multiple sources.
You can make use of DoneDone’s reporting features to track KPIs and objectives and keep track of how satisfied your customers are. What’s more? DoneDone integrates with various apps like Zapier, Google Drive, GitHub, Slack, and more.
- DoneDone starts at $5/user/month
Sifter is a cloud-based bug tracking software that aims to serve non-tech-savvy people by providing a simple and user-friendly interface. So if you want to involve your non-technical members in bug tracking, then this is an excellent option for you.
Sifter allows you to log issues, sort them based on different milestones, keep track of the bugs, and update its status to your entire team. You can prioritize the bugs by tagging them with different levels of importance, like low, trivial, normal, and high.
You can also locate an issue in the subject, description, and comments of a ticket using Sifter’s text search functionality. It integrates with various third-party applications and supports unlimited users in every account.
- Sifter pricing starts at $29.00 per user, per month.
Lighthouse is another easy-to-use, web-based bug tracking software. It has a tagging system that allows you to create and tag issues that are automatically categorized in the system.
The tickets created in Lighthouse support file upload, which lets you upload code and visuals directly from Lighthouse’s dashboard. You can respond to these tickets directly from your inbox.
What makes Lighthouse unique is that it allows you to store your project documents online in its interface. Its email functionality lets you work on the bugs via email and have all the responses recorded within the system.
Lighthouse has a robust API that helps it integrate with various external tools such as GitHub, Beanstalk, AirBrake, and more.
- Offers a free plan
- Personal plan at $15 per month
- Bronze plan at $25 per month
- Silver plan at $50 per month
- The Gold plan at $100 per month
Here we have Marker.io, a web-based visual bug tracking software made for software development teams and agencies. It allows you to capture ideas, bugs, and issues from any webpage.
Rather than providing you with project and task management features, Marker.io lets you seamlessly work within the task and project management system that you already have in place.
With Marker.io, you can take screenshots and it will automatically save information such as browser version, OS, and screen size, and convert them into a powerful bug report. What’s more? It has pre-built integrations with Trello, Slack, Asana, Teamwork, Jira, GitHub, and more.
- Marker.io costs $39/month for 5 users with unlimited projects and guests.
BugHost is a fully-featcured bug traking software that provides an end-to-end solution designed for Windows. It allows you to record an unlimited number of defects, categorize, report, and delegate them.
This software has a real-time dashboard that provides you with a comprehensive overview of all your past and ongoing work. It offers a feature called WebHost, which enables customers to create and post bugs directly into your project. It comes with strong security protection to access bugs.
With BugHost, you can link similar bug reports together so that you can have access to all the reports while viewing one. It also allows you to attach screenshots, weblinks, and other files to your bug reports.
BugHost is suitable for both large and small-scale companies.
- Startup plan at $29
- Team plan at $59
- Syndicate plan at $99
- Corporate plan at $159
The quality of your product and services relies heavily on your company’s ability to catch and fix bugs before they turn into a threat and wreck havoc.
Needless to say, good bug tracking software is what will help you track down those bugs and resolve them so that you can deliver excellent and error-free services.
We hope that you find bug tracking software from the list that we compiled for you. Remember to consider factors such as your team’s size, budget, and needs before you choose one for your company.
Now go out there and start tracking those bugs!
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