“Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans.” -Ken Blanchard Every successful business has one thing in…

The success of a business depends on multiple factors, and customer satisfaction is one of them. Smart businesses know that engaging a customer is an art and thus, most of…

“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” -Sam Walton Crafting…

There is no perfect product. Be it either software or physical equipment, customers are bound to find issues at some point or the other. These issues are usually a blessing…