What is Customer Churn: Learn How To Calculate & Reduce It!
Imagine if people who used to buy your favorite cookies suddenly stopped buying them. That’s a bit like what “customer churn” means for businesses. It’s when customers decide to stop…
Customer Research 101: A Complete Guide! (Importance & Types)
Know your customers or perish – over 90% of startups fail due to a lack of market need. Ouch! But fear not, customer research is here to save the day….
Customer Success Software & Tools: Choose The Best One For You!
Did you know that 72% of successful companies prioritize customer success? Customer success is the key to thriving in today’s competitive market. But with a sea of options, finding the perfect customer success…
10 Effective Customer Success Strategies That Actually Work!
You walk into a store, greeted by a friendly and knowledgeable salesperson who guides you effortlessly through your shopping journey. You leave feeling satisfied, valued, and excited to return. That…
Customer Success Vs Sales: The Key Differences & Similarities!
Imagine you’re at a restaurant, and two servers approach your table as you sit down. One person tries to convince you to try various dishes on the menu, while the…
Customer Success vs Customer Support: The Differences & Similarities!
When serving customers, businesses have two strategies: customer support and customer success. And while these terms may sound similar, they couldn’t be more different. They represent two distinct approaches to…
How To Build a Customer Success Team? (Steps, Roles & Insights)
Hi there, welcome to the ship of knowledge, where we’ll sail through the wavy seas of customer success teams and how to create one for your business. But first of…
Retention Marketing: Benefits,Channels & Strategies!
If there is one thing that has changed in the marketing world, it’s the level of competition. Trying to stay relevant in today’s cut-throat industry is a feat. Consumers today…
9 Help Desk Software Every Business Must Use!
Gone are the days when you had to meet face-to-face with each customer to talk about their issues. With the advancement of technology, it has become possible for people to…
Customer Experience: What is it & How to Deliver it?
Ask yourself a few basic questions about your business objectives and we can guarantee you that most of them would center around your customers. Sure, your main objective is to…
