Customer service, Marketing, Sales

Customer Journey Map: Definition, Importance, and Process!

Did you know that 91% of unhappy customers leave a brand without complaining and 1 in 3 customers leave a brand they love after just one bad experience? And it turns out…

Collaboration, Document

Freelance Contract: What is it & How to write it? (Steps)

Hiring a full-time employee for a short-term project would mean that you have to go through a tiring process of recruitment. Not just that, you’ll also need to have extra…

Customer services, Technology

9 Help Desk Software Every Business Must Use!

Gone are the days when you had to meet face-to-face with each customer to talk about their issues. With the advancement of technology, it has become possible for people to…